eSourcing Capability Model for Client Organizations

ix List of Practices
xi Foreword
1 Introduction
7 eSourcing
11 Sourcing Issues and a Solution
31 Understanding the Model
53 Using the eSCM-CL
57 Capability Determination
Methods and Certification
73 The Practice Structure
89 Interpreting the Intent of the eSCM-CL
107 The Practices
109 Sourcing Strategy Management
123 Governance Management
143 Relationship Management
163 Value Management
185 Organizational Change Management
207 People Management
219 Knowledge Management
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229 Technology Management
237 Threat Management
255 Sourcing Opportunity Analysis
265 Sourcing Approach
277 Sourcing Planning
291 Service Provider Evaluation
301 Sourcing Agreements
321 Service Transfer
335 Sourced Services Management
367 Sourcing Completion
381 Glossary & References
382 Glossary
395 References
403 Appendices
404 Appendix A: Practice Summary
406 Appendix B: Practices by Capability Area (CA)
412 Appendix C: Relationship between the
eSCM‑SP and eSCM-CL Practices
417 Appendix D: Relationship between the
eSCM‑CL and the OPBOK
422 Appendix E: Development of the eSCM-CL

Figures & Tables
2 Figure 1. Complementary Models
8 Figure 2. Types of sourcing
9 Figure 3. Types of sourcing relationships
12 Figure 4. Continued growth of the worldwide outsourced services market
30 Figure 5. eSCM‑CL focuses on sourcing activities
32 Figure 6. Practice Attributes
33 Figure 7. The Sourcing Life-cycle
34 Figure 8. The Capability Areas
45 Table 1. Mapping Critical Issues to Capability Areas
47 Figure 9. The Capability Levels
47 Figure 10. Capability Level 1: Performing Sourcing
47 Figure 11. Capability Level 2: Consistently Managing Sourcing
48 Figure 12. Capability Level 3: Managing Organizational Sourcing Performance
49 Figure 13. Capability Level 4: Proactively Enhancing Value
50 Figure 14. Capability Level 5: Sustaining Excellence
51 Table 2. The eSCM CL focus by Capability Level
51 Figure 15. The eSCM‑CL
52 Table 3. eSCM‑CL Practices by Capability Area and Capability Level
59 Table 4. Capability Determination Methods
61 Figure 16. Potential paths to Certification
62 Figure 17. Decision Tree for type of Capability Determination
64 Figure 18. Capability Determination flow
68 Figure 19. Capability Determination timeline
75 Figure 20. Practice Activities
75 Figure 21. Supplemental Information for an Activity
76 Figure 22. Parts of a Practice
82 Table 5. eSCM‑CL Support Practices
93 Figure 23. Progression of documentation through the Sourcing Life-cycle
103 Figure 24. Measurement Path though the eSCM‑CL Capability Levels
417 Table 6. High-Level Comparison of OPBOK and eSCM-CL
417 Figure 25. Key differences in the scope and use of the OPBOK and eSCM-CL
423 Table 7. Existing Quality Models and Standards Analyzed
425 Table 8. Organizations Involved in eSCM-CL Development Activities

List of Practices
109 Sourcing Strategy Management
110 str01 Sourcing Sponsorship
112 str02 Sourcing Constraints
114 str03 Potential Sourcing Areas
116 str04 Sourcing Objectives
120 str05 Organizational Sourcing Strategy
123 Governance Management
124 gov01 Sourcing Policy
126 gov02 Service Provider Management
128 gov03 Internal Stakeholder Management
132 gov04 Defined Sourcing Processes
136 gov05 Align Strategy & Architectures
138 gov06 Business Process Integration
140 gov07 Adapt to Business Change
143 Relationship Management
144 rel01 Service Provider Interactions
148 rel02 Service Provider Relationships
152 rel03 Internal Relationships
154 rel04 Issue Management
156 rel05 Cultural Fit
158 rel06 Collaborative Relationships
160 rel07 Innovative Relationships
163 Value Management
164 val01 Organizational Sourcing Performance
166 val02 Capability Baselines
168 val03 Benchmark Sourcing Processes
170 val04 Improve Sourcing Processes
172 val05 Innovation
176 val06 Business Value & Impact
180 val07 Sourcing Alignment
185 Organizational Change Management
186 ocm01 Prepare for Organizational Change
198 ocm02 Stakeholder Involvement
192 ocm03 Define Future State
196 ocm04 Human Resource Changes
200 ocm05 Communicate Organizational Changes
204 ocm06 Organizational Change
207 People Management
208 ppl01 Assign Sourcing Responsibilities
210 ppl02 Personnel Competencies
212 ppl03 Organizational Sourcing Competency
216 ppl04 Define Roles
219 Knowledge Management
220 knw01 Provide Required Information
222 knw02 Knowledge System
224 knw03 Market Information
226 knw04 Lessons Learned
228 knw05 Share Knowledge
229 Technology Management
230 tch01 Asset Management
232 tch02 License Management
234 tch03 Technology Integration
237 Threat Management
238 thr01 Sourcing Risk Management
242 thr02 Organizational Risk Management
244 thr03 Intellectual Property
246 thr04 Security & Privacy
250 thr05 Compliance
252 thr06 Business Continuity
255 Sourcing Opportunity Analysis
256 opa01 Define Current State
258 opa02 Sourcing Criteria
260 opa03 Demand Identification
262 opa04 Sourcing Options
265 Sourcing Approach
266 app01 Sourcing Approach
268 app02 Business Case
270 app03 Governance Model
272 app04 Impact & Risk Analysis
274 app05 Sourcing Initiation Decision
277 Sourcing Planning
278 pln01 Establish Sourcing Project
280 pln02 Service Definition
282 pln03 Service Provider Selection Procedures
286 pln04 Evaluation Criteria
288 pln05 Prepare Service Requirements
291 Service Provider Evaluation
292 spe01 Communicate Requirements
294 spe02 Evaluate Potential Service Providers
298 spe03 Select Candidate Service Providers
301 Sourcing Agreements
302 agr01 Negotiations Guidelines
304 agr02 Confirm Existing Conditions
308 agr03 Negotiations
310 agr04 Agreement Roles
312 agr05 Define SLAs & Measures
316 agr06 Create Agreements
318 agr07 Amend Agreements
321 Service Transfer
322 tfr01 Service Transition
326 tfr02 Verify Design
328 tfr03 Resources Transferred Out
330 tfr04 Personnel Transferred Out
332 tfr05 Knowledge Transferred Out
335 Sourced Services Management
336 mgt01 Perform Sourcing Management
340 mgt02 Performance Monitoring
342 mgt03 Financial Management
346 mgt04 Agreement Management
348 mgt05 Problem & Incident Monitoring
350 mgt06 Service Delivery Change Management
354 mgt07 Service Change Management
358 mgt08 Review Service Performance
360 mgt09 Stakeholder Feedback
362 mgt10 Service Value Analysis
364 mgt11 Continuation Decision
367 Sourcing Completion
368 cmp01 Completion Planning
372 cmp02 Service Continuity
374 cmp03 Resources Transfer from
Service Provider
376 cmp04 Personnel Transfer from
Service Provider
378 cmp05 Knowledge Transfer from
Service Provider

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